Privacy Policy

Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information:

• Name, email address, phone number
• Date of birth (for age verification)
• Physical characteristics (height, weight) for safety equipment fitting
• Emergency contact details
• Payment information (processed securely through third-party providers)

Health Information:

• Medical conditions relevant to water sports participation
• Physical fitness declarations
• Allergy information for emergency preparedness

Booking Information:

• Activity preferences and booking history
• Visit dates and times
• Special requests or accommodations

How We Use Your Data

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, provide water sports activities, and ensure safety compliance
• Safety Management: To assess fitness for activities and provide appropriate safety equipment
• Communication: To send booking confirmations, reminders, and important safety updates
• Customer Support: To respond to inquiries, handle complaints, and improve service quality
• Marketing: To send promotional offers and updates (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Business Analytics: To understand usage patterns and improve our services

Data Sharing

We respect your privacy and limit data sharing to essential situations:

We may share your information with:

• Payment Processors: To process transactions securely (e.g., Razorpay, PayU)
• Emergency Services: In case of medical emergencies
• Legal Authorities: When required by law or to protect rights and safety
• Service Providers: Third-party vendors who help us operate our business (under strict confidentiality agreements)

Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS technology
• Secure Storage: Personal data is stored in secure, password-protected databases
• Access Control: Only authorized personnel can access customer data
• Regular Audits: We conduct periodic security assessments and updates
• Data Minimization: We only retain data as long as necessary

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices.

Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at privacy@swacham.com or call +91 98765 43210.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for basic website functionality (e.g., session management, security)

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Children's Privacy

We are committed to protecting children's privacy. Our services are family-friendly, and we collect data for minors only with parental consent.

• Children under 18 must have parental/guardian consent for bookings
• We do not knowingly collect data from children under 13 without parental consent
• Parents/guardians can review, update, or delete their child's information
• Health and safety information for minors is kept strictly confidential

Contact Us About Privacy

If you have questions or concerns about our privacy practices, please contact us:

• Email: privacy@swacham.com
• Phone: +91 98765 43210
• Address: Swacham Water Adventures, Kaup Beach, Kaup, Udupi, Karnataka 574106

We typically respond to privacy inquiries within 3-5 business days.